Quietly opening the door to resolution – together.

InnovADR helps initiate dispute resolution without anyone appearing weak, exposed, or overly eager to settle. We begin by checking, confidentially and separately with each party, whether they might be willing to explore an amicable process, but only if the other parties are too. Whether you are a disputant or simply a concerned stakeholder, you can complete a secure Application Form in under 15 minutes and choose your role: (1) a requesting party (named); (2) an anonymous referrer (not a party); or (3) a responding party (open to exploring resolution, but only if others agree to do so as well). No action is taken unless all essential parties consent. This preserves reputations, avoids strategic posturing, and applies a discreet “opt-out” logic, so no one is seen as making the first move. It’s a dignified, low-risk first step, quietly taken and collectively activated through InnovADR’s platform.

Understand the dispute before deciding how to resolve it.

InnovADR’s second service helps each party take stock of where they currently stand, and where they want to be. It identifies the needs, interests, and dynamics that may influence how a dispute should be approached. Our secure online Application Form, which takes just 15 minutes to complete, asks simple multiple-choice questions based on 7 key drivers (such as time, cost, relationships, and enforceability) and doesn’t require any case details. It encourages reflection on both one’s own procedural needs and what others may be thinking, as well as whose participation is essential for resolution. Once submitted, a follow-up Due Diligence Questionnaire provides a deeper lens into readiness, escalation levels (using the 9-step Glasl Scale), and the likelihood of settlement. These tools support internal alignment and perspective-taking across teams. A free sample diagnostic is also available. Just click the “Quick Diagnostic Test” button above. All InnovADR diagnostic services are impartial, confidential, and designed to give each party greater clarity before moving forward.

Tailored processes — not one-size-fits-all.

Every dispute is different. InnovADR’s third service helps identify the most appropriate process, or combination of processes, based on the needs and interests of all parties, as identified through our diagnostics. We do not impose solutions but instead provide informed, impartial recommendations that parties are always free to accept, adapt, or decline. Drawing on a wide range of options, including four styles of mediation, two forms of conciliation, expert evaluation, arbitration, litigation, or guidance on how to avoid disrupting ongoing proceedings, we suggest optimal tools for each dispute, informed by what each party has shared. Our designs often include mixed-mode processes, which may combine techniques in parallel, in sequence, or in integrated formats (e.g., two neutrals working together, such as a facilitative mediator and an evaluative conciliator) to balance relationship-building, mutual understanding of key issues, and resolution of monetary or technical matters. The goal is always the same: to help parties resolve their dispute in less than 3–6 months, typically at under 5% of the dispute’s value or less than one-third the cost of litigation or arbitration. All proposals are grounded in party autonomy, transparency, and trust, ensuring that everyone can work toward a shared solution through a process they understand and feel comfortable with.

From plan to practice — efficiently and safely.

Once a process has been agreed, InnovADR helps the parties put it into action efficiently, impartially, safely, and with the support they need. We assist with selecting the right neutrals, clarifying their roles (especially when more than one neutral is involved), and organising the steps needed to get started. This includes helping the parties decide whether the process should be informal or run under institutional rules, who should take part in which meetings, how to combine in-person and online sessions, and how to manage the exchange of information — whether to improve relationships, address specific topics, discuss numbers, or work toward a possible settlement. If the process involves multiple stages or techniques, we help verify that each part fits together and complies with any rules needed for outcomes to be recognised or enforced (e.g., signing waivers if roles change). Our secure online platform also assists with neutral selection, enabling each party to propose candidates from internationally recognised rosters of expert dispute resolution professionals. It automates key steps such as checking availability, verifying independence and absence of conflicts, and confirming each neutral’s willingness to work within the allocated budget. If institutional rules are chosen, we are available to coordinate with the institution at the parties’ request, and to guide them through procedural requirements or explore alternatives when the institution cannot support the process as designed. For example, we may help convert a mediated settlement into an arbitral consent award, which can be easier to enforce across borders. This service makes it simpler and safer to move from planning to resolution, helping all parties stay aligned, supported, and on track.

You only pay if it works. Really.

This is what makes InnovADR truly different. Our fifth service is optional and shows that we stand by our recommendations. We offer to finance ourselves the resolution processes we propose, covering the upfront costs of the ADR neutrals and any institutional fees so that the parties don’t have to. Other than a modest administrative filing fee of USD 1,000 (when financing is requested), there are no additional costs unless and until the dispute is resolved. If the matter settles, our success fee is capped, at less than one-third of what litigation or arbitration would have cost. This unique “no settlement, no fee” model fully aligns our interests with those of all the parties, and shows that we’re willing to put our money where our mouth is. Even if we were initially contacted by just one party, and only one side pays for our earlier services, financing is only offered if all parties agree to a jointly designed process and a shared funding structure. Unlike litigation financing, we never fund one side against another. Instead, we foster collaboration, trust, and mutual consent, helping parties focus on resolution, not escalation. Our financing model is distinct from, but highly complementary to, traditional litigation funding, and is especially valuable when access to capital is limited, or when conventional funders decline to get involved. By investing directly in the outcome, not in the conflict, we help unlock faster, fairer, and more affordable resolutions for all. We are only paid if a mutually acceptable agreement is reached (fully or partially) and if everyone is satisfied with the result.